Shipping policy

 

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at our store front location located at the Cascade Galleria, 100 S. Jefferson St., Suite 159, New Castle, PA 16101. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are Tuesday 11 am - 5 pm, Wednesday 11 am - 5 pm, Thursday 11 am - 7 pm, Friday and Saturday 11 am - 3 pm. Please have your order confirmation email with you when you come.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at locke.keyboutique@gmail.com with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

We are unable to shop to PO boxes at this time.